SHOPPING INFORMATION

At Ozzmos, we are pleased to offer free delivery on all orders placed through our online shop. There are no additional charges for standard shipping, ensuring a smooth and hassle-free shopping experience for our customers..

At Ozzmos, we aim to deliver your order as quickly as possible. Standard delivery typically takes 3-5 business days within the United States. You will receive a confirmation email with tracking details once your order has been shipped, so you can easily monitor its progress. ullamcorper adipiscing.

  1. Order Confirmation: You’ll receive a confirmation email right after your order is placed, detailing your purchase and the expected delivery timeline.

  2. Processing: Our team begins processing your order immediately. This includes preparing the items for shipment and conducting a final quality check to ensure everything is perfect.

  3. Shipping: Once your order is dispatched, you’ll receive another email with tracking information, so you can follow your package’s journey.

  4. Delivery: Your order will be delivered to the address you provided within the estimated delivery time.

If you have any questions along the way, our customer service team is here to help!

Yes, at Ozzmos, you will receive an invoice for your order. Once your purchase is confirmed and processed, we will send you an invoice via email. This invoice will include a detailed breakdown of your order, including product prices, taxes, and any other relevant information. You can use this invoice for your records or for any inquiries related to your purchase.

PAYMENT INFORMATION

At Ozzmos, payment is typically taken from your bank account immediately upon completing your order. Once your transaction is processed, you’ll receive a confirmation email, and the amount will be deducted from your account. If you encounter any issues with the payment or need further assistance, our customer service team is available to help.

At Ozzmos, the wishlist is a convenient feature that allows you to save products you are interested in for future purchases. Instead of adding items to your cart right away, you can add them to your wishlist to easily keep track of them. This helps you:

  • Save your favorite products to buy later.
  • Monitor stock and prices of items you’re considering.
  • Quickly access the items you’re most interested in without having to search for them again.

It’s a great way to organize your shopping and plan future purchases!

If you receive a damaged or wrong product from Ozzmos, please follow these steps:

  1. Contact Us: Reach out to our customer service team as soon as possible. You can do this via our contact page or by replying to your order confirmation email.

  2. Provide Details: Include your order number, a description of the issue (damaged or incorrect item), and any photos that can help us understand the situation better.

  3. Return Instructions: Our team will provide you with instructions on how to return the damaged or incorrect product. We’ll guide you through the return process and arrange for a replacement or refund.

  4. Resolution: Once we receive the returned item, we will promptly send you the correct product or issue a full refund, depending on your preference.

Your satisfaction is important to us, and we will do our best to resolve any issues quickly and efficiently!

 

Yes, you can change or cancel your order at Ozzmos, but it’s important to act quickly. Here’s how:

  1. Contact Us Promptly: Reach out to our customer service team as soon as possible. You can find our contact information on our website.

  2. Order Status: If your order has not yet been processed or shipped, we can help you make the necessary changes or cancel it without any issues.

  3. After Processing: If your order has already been processed or shipped, you may need to follow our return process to send the item back for a refund or exchange.

Please note that we recommend contacting us within a short time frame after placing your order to ensure the best chance of making changes.

 

Package tracking is a feature that allows you to monitor the status and location of your order as it makes its way to you. At Ozzmos, once your order has been shipped, you will receive an email with tracking information. This includes:

  • Tracking Number: A unique identifier that allows you to track your package.
  • Carrier Information: Details about the shipping company handling your delivery (e.g., UPS, FedEx, etc.).
  • Tracking Link: A direct link to the carrier’s website where you can see real-time updates on your package’s journey, including its current location and estimated delivery date.

Using package tracking, you can stay informed about your order and plan for its arrival!

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